When Relationships Go South: Dealing with Negative Fallout Online
After my post on Relationship Killers, I received a great comment from Zach Rosenberg, who brings up another relationship killer—telling the customer they’re full of beans. Here’s what he had to say: One of the relationship killers I’ve been seeing a lot is brands engaging incorrectly – namely, publicly telling a consumer that they’re wrong, [...]
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23. May, 2012 
